Established in 1990, Service Quality Centres rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the worlds leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

With the best of SIAs service philosophy infused with SPRINGs experience in setting standards for business excellence and innovation, Service Quality Centre delivered the business advantage that organisations public and private, large and small needed to provide outstanding customer value, quality and performance